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CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [1] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [2]
Citizens Advice Scotland (CAS), formally the Scottish Association of Citizens Advice Bureaux (SACAB), is a registered charity. Based in Edinburgh it comprises 61 member bureaux, including a national helpline ( Citizens Advice Direct ).
Otherwise advancing inclusion, fairness, prosperity and other aspects of wellbeing in Scotland. Consumer Scotland does not provide direct advice to consumers; [5] the office's role is to gather and use data and analysis to represent consumer interests to the Scottish Parliament, business and the public sector. [3]
The advice line is not intended as a substitute for obtaining an emergency ambulance service via 999. The telehealth services provided by NHS Scotland fulfil some similar functions to NHS Direct Wales and the NHS 111 scheme in England.
StepChange Scotland, which operates under the differing Scottish system, provides specific services to Scottish clients. StepChange Scotland is an approved organisation for setting up debt payment plans through the Debt Arrangement Scheme (DAS).
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AdviceUK is a membership body for organisations and services that provide free and independent advice across England, Scotland and Wales and a charity registered with the Charity Commission. [1] Typically its members are charities and community groups that work in a particular geographical location or with a clearly defined client group.
Its growth has saw the city centre of Glasgow as well as the district itself become the "brand for Glasgow's financial services community". [ 8 ] A further expansion in excess of 3 million sq ft of development has been developed at the International Financial Services District site since it initially opened in 2001.
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