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CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [1] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [2]
Consumer Scotland (Scottish Gaelic: Luchd-Cleachdaidh Alba) is a non-ministerial office of the Scottish Government. [2] It was established in 2022 following the passage of the Consumer Scotland Act 2020 as the statutory independent voice for Scottish consumers. This act defines the general functions of the organisation: [3] [4]
Leith Citizens Advice (pictured) is one of 61 local Citizens Advice offices serving Scotland. Citizens Advice Scotland (CAS), formally the Scottish Association of Citizens Advice Bureaux (SACAB), is a registered charity. Based in Edinburgh it comprises 61 member bureaux, including a national helpline (Citizens Advice Direct). Together these ...
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Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.
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Consumer Direct was a Government-funded call centre providing basic consumer advice in the United Kingdom. Information was also provided on their website (see below). Following a review by government in 2010, Consumer Direct ceased to operate in March 2012 with its role being handed to the Citizens Advice consumer service.