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Once a file has been rejected by the AOL email service as containing a virus, it can’t be sent even if the virus is cleaned by a virus scan on your computer. You’ll need to use another email service to send your file to the intended recipient.
Below you'll find solutions to help resolve your issue. Please try these in order – the first two will resolve most issues. The third suggestion is optional, and is intended only to help supply meaningful malware-related information to AOL Information Security. 1. Scan your computer for viruses and malware 2. Run the Microsoft Update Utility 3.
If you have been hacked, you will need to take action as soon as suspicious activity is detected. By acting swiftly, you can help prevent the maximum amount of damage. Here are some steps you ...
• Mail away message. If your account has been compromised. If you think your account has been compromised, follow the steps listed below to secure it. 1. Change your password immediately. 2. Delete app passwords you don’t recognize. 3. Revert your mail settings if they were changed. 4. Ensure you have antivirus software installed and ...
Check with that particular software vendor, even just by looking on your computer or your mobile device, but don't just click on [a pop-up] because it says you've got a problem.” Try System ...
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