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Securus Technologies is a technology communications firm serving prisons across the United States. [1] [2] The company is a subsidiary of Aventiv Technologies.In the past, the company has faced criticism over phone call pricing, data security, monopoly [3] and product innovation.
On August 9, 2013, the Federal Communications Commission adopted a report on the high cost of inmate calling services, with proposed reforms. [16] A 2013 FCC analysis, described how, in some cases, long-distance calls are charged six times the rate on the outside, or in other instances, a fifteen-minute call could cost upwards of $15. [17]
Call charges: these charges are variable and are used to pay for the cost of the equipment to route a call from the caller's exchange to the recipient's exchange. These call charges can be calculated on a fixed per call basis, a variable basis depending on the time or distance of the call, or a combination of the two.
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The FCC reported that an inmate call from GTL could cost as much as US$17.30 for a 15 minute call, [15] [16] The company claimed that these high costs were required in order to securely monitor these calls. [17] [18] In 2015, the FCC implemented a rule to cap the fees for interstate inmate phone calls at $3.75 for 15 minutes.
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In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.