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In 2022, it was announced that the DOT had published the Airline Passengers with Disabilities Bill of Rights. It (as stated by the DOT) “describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.” [ 6 ] [ 7 ]
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
The U.S. Department of Transportation is creating an interactive dashboard where travelers will be able to find "easy to-read, comparative summary information on the services or amenities that ...
Complaints from airline passengers, which soared in 2020, are up by over 500 percent, according to a new report. DOT cracks down on airlines withholding refunds for canceled flights Skip to main ...
Final rules issued by the DOT in April required airlines and ticket agents to disclose service fees alongside the airfare, in a move to help consumers avoid unneeded or unexpected fees, as part of ...
The U.S. Department of Transportation Office of Inspector General (DOT OIG) is one of the Inspector General offices created by the Inspector General Act of 1978.The Inspector General for the Department of Transportation, like the Inspectors General of other federal departments and agencies, is charged with monitoring and auditing department programs to combat waste, fraud, and abuse.
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