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Magyar Telekom won the Excellence in Customer Service Award of 2013 in the telephone customer service (call center) enterprise category in October. With this Telekom proved to be Hungary's best in call center services among enterprises. [23] Magyar Telekom acquired nine cable networks in Hungary during the year. [24]
It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. [1] In turn, a back office application has no such direct relation.
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The display name of One Hungary: One HU One (formerly Vodafone) operates a GSM , GPRS , EDGE network on 900/1800 MHz, formerly a HSDPA+ network on 900/2100 MHz and actually an LTE on (800/1800/2600 MHz) and also an LTE-A on (1800/2600 MHz) The company has more than 2600 active Base Transceiver Stations (BTS), and thanks to the modernisation in ...
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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
Back-office software is distinct from front-office software, which typically refers to customer relationship management (CRM) software used for managing sales, marketing, and other customer-centric activities. [3] Back-office software solutions have evolved with the emergence of cloud-based software as a service (SaaS). Several back-office ...