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Official Google Play Help Center where you can find tips and tutorials on using Google Play and other answers to frequently asked questions.
On your Android phone, open the Google Play app . At the top right, tap the Profile icon. Tap Payments & subscriptions Redeem gift code. Tap Scan gift card. If you can't read your code, contact our support team for help. When you contact us, you need: A picture of the back of the card: The card's serial number must be visible.
There isn't a direct number to call. To get help, go through this Gift Card Troubleshooter:
You can get physical Google Play gift cards and digital gift cards (also referred to as gift codes) by email, SMS, or other methods of delivery. Find where to buy gift cards. Gift card redemption codes are typically a 16-digit combination of numbers and letters.
You can redeem Google Play Points for promotional codes if the following are met: You use an Android device. You're in the United States or Japan. You can use promo codes to get discounts from Google Store. The terms and conditions differ based on each offer. To find current offers, go to the "Use" tab of your Play Points account.
Google Play balance (gift card or credit balance) 1 business day. Refunds appear in your Google Play account. Occasionally this can take up to 3 business days. Google Pay / Unified Payments Interface (UPI) 1–3 business days. Returning to bank accounts link to the UPI ID. KakaoPay (Korea only) 3–5 business days
Request a Google Play purchase refund with our easy, self-help flow that lets you skip the line and submit refund requests on Play purchases.
Get Google Play help. Google Earth. How to use Google Earth. Save your favorite places. Get help with using Google Earth Pro for desktop. Get Google Earth help. Carrier help. Get help with phone activation, cell service, reception, and call quality from your mobile carrier. Verizon, AT&T, T-Mobile, Metro by T-Mobile, and more.
If the charge in question isn't in one of these formats, it didn't come from Google Play. Contact your payment provider (for example, bank or card-issuer) for more information. Important: If you suspect a family member or friend made the purchases, you may be eligible for a refund. For Google Play transactions, you can request a refund.
In-app purchases work best when you run the latest version of the Play Store. To update the app: On your Android phone or tablet, open the Google Play Store app . At the top right, tap the Profile picture. Tap Settings About Update Play Store. The app updates or notifies you that your version is up to date.