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  2. Nurse–client relationship - Wikipedia

    en.wikipedia.org/wiki/Nurse–client_relationship

    A therapeutic nurse-client relationship is established for the benefit of the client. It includes nurses working with the client to create goals directed at improving their health status. Goals are centered on the client's values, beliefs and needs. A partnership is formed between nurse and client.

  3. Interpersonal communication - Wikipedia

    en.wikipedia.org/wiki/Interpersonal_communication

    Interpersonal communication. Interpersonal communication is an exchange of information between two or more people. [ 1] It is also an area of research that seeks to understand how humans use verbal and nonverbal cues to accomplish several personal and relational goals. [ 1]

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...

  5. Customer Identification Program - Wikipedia

    en.wikipedia.org/wiki/Customer_Identification...

    The Customer Identification Program is intended to enable the bank to form a reasonable belief that it knows the true identity of each customer. The CIP must include new account opening procedures that specify the identifying information that will be obtained from each customer. It must also include reasonable and practical risk-based ...

  6. 10 Banks With the Best Customer Service - AOL

    www.aol.com/finance/10-banks-best-customer...

    It’s also the credit card issuing bank that ranks the highest in terms of customer satisfaction, according to J.D. Power and Associates. The company ranked issuers on a 1,000-point scale, with ...

  7. Task-oriented and relationship-oriented leadership - Wikipedia

    en.wikipedia.org/wiki/Task-oriented_and...

    The task-relationship model is defined by Donelson Forsyth as "a descriptive model of leadership which maintains that most leadership behaviors can be classified as performance maintenance or relationship maintenances". [ 1] Task-oriented and relationship-oriented leadership are two models which are often compared, as they are known to produce ...

  8. Knapp's relational development model - Wikipedia

    en.wikipedia.org/wiki/Knapp's_Relational...

    Knapp's relational development model portrays relationship development as a ten step process, broken into two phases. Created by and named after communication scholar Mark L. Knapp, the model suggests that all of the steps should be done one at a time, in sequence, to make sure they are effective. However, not every relationship will go through ...

  9. Harley Davidson's 105th Anniversary: A lesson in customer loyalty

    www.aol.com/2008/09/03/harley-davidsons-105...

    Thousands of Harley riders are thundering out of town and I am resting up. The Harley Davidson's 105th Anniversary celebration was a huge success topped off by a 3 1/2 hour concert by Bruce ...