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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
Typically an application analyst will be responsible for supporting bespoke (i.e. custom) applications programmed with a variety of programming languages and using a variety of database systems, middleware systems and the like. It is a form of 3rd level technical support/help desk. The role may or may not involve some customer contact but most ...
A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams.
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Employment.org has been visited by 100K+ users in the past month