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Samsonite Technical Support Service in Usa and store locator.
Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer. If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to fill out a repair request.
Find Samsonite stores or Samsonite Outlets near you, use our Store Locator to shop authorized retailers.
To find a Samsonite authorized repair center near you, you can use the online store locator on Samsonite’s official website, or call their customer service number below. You can also check the warranty information on your product to see if it is eligible for repair or replacement.
The first place to look for authorized repair centers is on Samsonite’s official website. Visit their website and navigate to the “Support” or “Repair Services” section. They usually provide a directory or a locator tool that allows you to search for authorized repair centers based on your location.
To speak with a customer service representative, call us at: 1-855-956-4598. Hours of Operation: Monday - Friday: 9:00am - 4:00pm est.
Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. Deliver the luggage to the repair center for assessment. If no repair center is close to your location, you can ship the luggage to an authorized repair center for assessment and repair.
Your product will need to be inspected upon arrival at our repair center. If the damage to your product is due to a material or production default within the warranty period, you will not incur any charges.
Visit out Store Locator to find one of our authorized repair centers. If a repair facility is not convenient for you, we will guide you in shipping the luggage to the nearest authorized repair center.
While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs.