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The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58] US Airways had a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service ...
Delta Connection is a brand name for Delta Air Lines, under which a number of individually owned regional airlines primarily operate short- and medium-haul routes. Mainline major air carriers often use regional airlines to operate services via code sharing agreements in order to increase frequencies in addition to serving routes that would not sustain larger aircraft as well as for other ...
Delta Air Service was incorporated on December 3, 1928, and was named after the Mississippi Delta region. [17] [18] [19] Passenger operations began on June 17, 1929, [20] from Dallas, Texas, to Jackson, Mississippi, with stops at Shreveport and Monroe, Louisiana. By June 1930, service had extended east to Atlanta and west to Fort Worth, Texas. [21]
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The Delta Board Council represents the non-contract employees of Delta Air Lines to the company's executive management and the board of directors.. The council was formed in 1996, and currently comprises one representative from each of Delta's major employee operating units: Airport Customer Service, Inflight Service, Management and Administrative employees, Reservation Sales, and Technical ...