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[27] [28] [29] There is a second tier dedicated complaints team, who respond to complaints made by email and from a recorded voicemail. Written responses can take five business days. [30] [31] As of March 2023, the contact hours for Giffgaff's agents are 8 am to 10 pm on weekdays, and 8 am to 8 pm on weekends and public holidays. [32] Educators
O2 in Ireland was purchased by Telefónica as part of its acquisition of O2 plc in the UK in 2005. Telefónica Ireland has become the second largest mobile phone operator in Ireland, operating a GSM/EDGE and high-speed HSPA+ wireless broadband network to residential and business customers through its "O2" brand.
O2 purchased Be Un Limited, an internet service provider in the UK, for £50 million in June 2006. [49] O2 retained the Be brand, and launched a separate O2-branded broadband service on 15 October 2007, using the Be network. O2 announced in June 2011 a fibre optic broadband service designed to compete with the BT Infinity product, using FTTC ...
The Advertising Standards Authority upheld complaints concerning advertisements by O2. [28] [29] In August 2010, O2 was warned by the telecoms watchdog, ComReg, that it could not move customers to online billing without their explicit agreement. [30] In March 2011, O2 pleaded guilty to a breach of the Data Protection Act at the Dublin District ...
Telefónica Germany operates second, third and fourth generation mobile networks, allowing customers to use GPRS, EDGE, UMTS up to HSPA+ and LTE for data connections. Most of O2 plans are available both in a pre- and post-paid version, including the all-in-one-flatrates called o2 o and o2 on for enterprise customers.
O2 currently sponsor the England rugby team, and in 2003 launched a mobile video service allowing customers to download or stream video content related to the 2003 Rugby World Cup. In 2005, Telefónica O2 extended their involvement in rugby union , signing a new deal with the England rugby team and the Rugby Football Union , as well as O2 ...