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DirectBuy showroom, Farmington, Michigan, 2012. DirectBuy is an American membership buying service headquartered in Merrillville, Indiana.Members pay a fee, which entitles them to buy products at a discount, directly from the manufacturer and its authorized suppliers.
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In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
In 2014, Yoshimura founded CSC Generation, and purchased the domain name Ice.com, converting it into an online jewelry marketplace. [7] [10] He then acquired several other e-commerce marketplaces, including DirectBuy, in February 2017. [11] In 2017, CSC Generation generated $150 million in sales. [7]
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