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  2. Gap analysis - Wikipedia

    en.wikipedia.org/wiki/Gap_analysis

    In management literature, gap analysis involves the comparison of actual performance with potential or desired performance. [1] If an organization does not make the best use of current resources, or forgoes investment in productive physical capital or technology, it may produce or perform below an idealized potential.

  3. Check sheet - Wikipedia

    en.wikipedia.org/wiki/Check_sheet

    Example checklist. While the check sheets discussed above are all for capturing and categorizing observations, the checklist is intended as a mistake-proofing aid when carrying out multi-step procedures, particularly during the checking and finishing of process outputs. This type of check sheet consists of the following:

  4. Capability Maturity Model Integration - Wikipedia

    en.wikipedia.org/wiki/Capability_Maturity_Model...

    For example, the XP requirements management approach, which relies on oral communication, was evaluated as not compliant with CMMI. CMMI can be appraised using two different approaches: staged and continuous. The staged approach yields appraisal results as one of five maturity levels. The continuous approach yields one of four capability levels.

  5. MoSCoW method - Wikipedia

    en.wikipedia.org/wiki/MoSCoW_method

    The MoSCoW method is a prioritization technique used in management, business analysis, project management, and software development to reach a common understanding with stakeholders on the importance they place on the delivery of each requirement; it is also known as MoSCoW prioritization or MoSCoW analysis.

  6. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to capture gap 5.

  7. Phase-gate process - Wikipedia

    en.wikipedia.org/wiki/Phase-gate_process

    A phase-gate process (also referred to as a waterfall process) is a project management technique in which an initiative or project (e.g., new product development, software development, process improvement, business change) is divided into distinct stages or phases, separated by decision points (known as gates).

  8. Technology adoption life cycle - Wikipedia

    en.wikipedia.org/wiki/Technology_adoption_life_cycle

    Next come the "early majority" and "late majority", and the last group to eventually adopt a product are called "laggards" or "phobics". For example, a phobic may only use a cloud service when it is the only remaining method of performing a required task, but the phobic may not have an in-depth technical knowledge of how to use the service.

  9. Training needs analysis - Wikipedia

    en.wikipedia.org/wiki/Training_needs_analysis

    Training needs analysis is the first stage in the training process and involves a series of steps that reveal whether training will help to solve the problem which has been identified. Training can be described as “the acquisition of skills, concepts or attitudes that result in improved performance within the job environment”.