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  2. Michael McCafferty - Wikipedia

    en.wikipedia.org/wiki/Michael_McCafferty

    After graduating from college in 1964, he was recruited to work for IBM as a new account territory sales rep in Hagerstown, MD. He then became founder/CEO of Technitrol, Inc.'s startup subsidiary named Eastern Data Processing, until 1974. After his startup called PAL (Product & Area Locator), the first computerized Yellow Pages, in San Diego ...

  3. Remote work - Wikipedia

    en.wikipedia.org/wiki/Remote_work

    Remote work may make it easier for workers to balance their work responsibilities with their personal life and family roles such as caring for children or elderly parents. Remote work improves efficiency by reducing travel time, and reduces commuting time and time stuck in traffic congestion, improving quality of life. [59] [64]

  4. Sales engineering - Wikipedia

    en.wikipedia.org/wiki/Sales_engineering

    The purpose of the job is to help potential customers understand, compare, and contrast the solutions that are available for purchase (the pre-sales role); to troubleshoot problems with their implementations—that is, to help ensure that the solutions work successfully once a purchase is made (the post-sales role); and to maximize sales for the sales engineer's employer by providing help to ...

  5. 81 Times Customer Support Chats Were Completely Useless - AOL

    www.aol.com/lifestyle/81-times-customer-support...

    Image credits: ActualBawbag Hyken stresses that companies need to make it easy for a customer to move from digital to human support. Especially when they are getting frustrated.

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    The search engine that helps you find exactly what you're looking for. Find the most relevant information, video, images, and answers from all across the Web.

  7. Customer service representative - Wikipedia

    en.wikipedia.org/.../Customer_service_representative

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

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