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Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict in the workplace. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting. Properly managed conflict can improve group outcomes.
Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected.
Conflict management is the process of handling disputes and disagreements between two or more parties. Managing conflict is said to decrease the amount of tension; if a conflict is poorly managed, it can create more issues than the original conflict.
Conflict management is the process of responding to a conflict; its goal is a satisfactory resolution of the conflict. [7] Conflict resolution is finding ways to resolve the conflict. For example, the person could decide which event to attend, or the parent could ask someone else to help the sick child.
For example, a collaboration does not work if the goals of the two conflict parties are immutable and mutually exclusive. The different styles have different advantages and disadvantages. [ 104 ] Depending on the situation, different conflict styles can be considered desirable to achieve the best results.
Conflict is a normal part of working in teams, because it brings creativity and helps avoid groupthink. However, too much conflict can stop teams for doing their work and certain procedures should be followed to get back on track. Guffey, Rhodes, and Rogin describe their six-step process for dealing with conflict in teams: [13]
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A group thinking or making decisions in a way that discourages creativity or individual control creates potential for increased conflict over decision making. [20] Another challenge to team building include three types of conflict that can occur which are task conflict, process conflict and relationship conflict.