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Reservations can cause logistical issues for venues. For example, paper-and-pencil reservations can lead to overbooking if performed incorrectly. Although point-of-sale (POS) systems and online systems provide solutions to this issue, overbooking can still occur for reasons such as miscommunication between multiple staff members. [8]
The MARS-1 train ticket reservation system was designed and planned in the 1950s by the Japanese National Railways' R&D Institute, now the Railway Technical Research Institute, with the system eventually being produced by Hitachi in 1958. [6] It was the world's first seat reservation system for trains. [7]
Prior to the Internet, travellers could write, telephone the hotel directly, or use a travel agent to make a reservation. Nowadays, online travel agents have pictures of hotels and rooms, information on prices and deals, and even information on local resorts. Many also allow reviews of the traveler to be recorded with the online travel agent.
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When a reservation is confirmed, the airline keeps a record of the booking in its computer reservations system. Customers can print out or may be provided with a copy of a e-ticket itinerary receipt which contains the record locator or reservation number and the e-ticket number. It is possible to print multiple copies of an e-ticket itinerary ...
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It was one of the first online systems. [3] Smith and Watson observed that the SAGE system's basic architecture was suitable for use in American Airlines' booking services. Teleprinters would be placed at American Airlines' ticketing offices to send in requests and receive responses directly, without the need for anyone on the other end of the ...