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The operations manual is the documentation by which an organisation provides guidance for members and employees to perform their functions correctly and reasonably efficiently. [1] It documents the approved standard procedures for performing operations safely to produce goods and provide services. [ 2 ]
A procedures manual or procedural manual typically gathers together a number of procedures used within an organisation, [3] or for a specific set of functions. [4] For example all airlines give their pilots a S.O.P which holds all the information regarding flying.
A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. [1] SOPs aim to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations .
Parallel lines divide the chart into lanes, with one lane for each person, group or sub process. Lanes are labelled to show how the chart is organized. In the accompanying example, the vertical direction represents the sequence of events in the overall process, while the horizontal divisions depict what sub-process is performing that step.
Most typically, an operating model is a living set of documents that are continually changing, like an organization chart. An operating model describes how an organization delivers value, as such it is a subset of the larger concept 'business model'.
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Aircraft specific NATOPS manual cover. These manuals are typically about 2 inches thick. These are manuals for specific aircraft models containing standardized ground and flight operating procedures, training requirements, aircraft limitations, and technical data necessary for safe and effective operation of the aircraft.
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