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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
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In October 2024, the Apple Watch Series 10 received a sales ban in Indonesia, as an extension of the iPhone 16's sales ban. [120] The ban is due to Apple's failure to meet a 40% quota requirement for local component certification implemented by the Indonesian government, according to minister of industry Agus Gumiwang Kartasasmita. [120] [159]
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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]