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The Ombudsman Association (OA) [163] is a membership body for ombudsman schemes and other complaint handling bodies in the UK, Ireland, British Overseas Territories and British Crown Dependencies and can be used by consumers to find the correct ombudsman service for them. Major schemes include:
Complaints arrive at the SPSO in the form of letters, emails, complaint forms and by phone. The SPSO receives large numbers of enquiries and complaints which are not within its remit or not ready for it to look at – in these cases, members of the public are directed to the appropriate body or Ombudsman service.
The National Public Complaints and Proposals Administration is the main petitioning office of China, responsible for hearing public complaints and proposals against various levels of government agencies nationwide. [4] [5] In addition to the national level, the agency includes provincial, city and county-level offices. [1]
The Ombudsman may investigate if a written complaint has been made to a Member of Parliament, the member of public claims to have sustained injustice in consequence of maladministration in connection with administrative action and the complaint has been referred to the Ombudsman with the consent of the complainant.
Registered adult social care services can be investigated regardless of whether there has been council input into the care. The Local Government Ombudsman provides dispute resolution services free of charge to the complainants. It will usually only become involved after a council's complaints procedure has been exhausted. [10]
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
This legislation was intended to create a modern complaints service. [1] The Act established the ombudsman as a 'one-stop-shop', assuming statutory duties that had previously been the remit of three previous offices – the Scottish Parliamentary Ombudsman, the Health Service Ombudsman, the Local Government Ombudsman for Scotland.
The Office of Scientific and Technical Information (OSTI) is a component of the Office of Science within the U.S. Department of Energy (DOE). The Energy Policy Act PL 109–58, Section 982, called out the responsibility of OSTI: "The Secretary, through the Office of Scientific and Technical Information, shall maintain with the Department publicly available collections of scientific and ...
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