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It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."
The customer then has the option to be released from the contract only after giving the original company the opportunity to meet (or exceed) the less expensive offer. In some circumstances, exercising this clause's options may not be possible because the [customer] would have to disclose a [competitor's] confidential offer in order to allow ...
Chief quality officer (CQO) - A person in charge to oversee and manage all aspects of quality within the organization to ensure that products, services, and processes meet or exceed established quality standards and customer expectations. This person plays a critical role in fostering a culture of quality and ensuring that the organization ...
Business requirements in the context of software engineering or the software development life cycle, is the concept of eliciting and documenting business requirements of business users such as customers, employees, and vendors early in the development cycle of a system to guide the design of the future system.
The join/meet of a maximal/minimal element and another element is the maximal/minimal element and conversely the meet/join of a maximal/minimal element with another element is the other element. Thus every pair in this poset has both a meet and a join and the poset can be classified as a lattice.
The business model canvas is a strategic management template used for developing new business models and documenting existing ones. [2] [3] It offers a visual chart with elements describing a firm's or product's value proposition, [4] infrastructure, customers, and finances, [1] assisting businesses to align their activities by illustrating potential trade-offs.
The word "corporation" derives from the Latin corpus, meaning body, and the Maurya Empire in Iron-Age India accorded legal rights to business entities. [ 43 ] In many countries, it is difficult to compile all the laws that can affect a business into a single reference source.
The ability of a process to meet specifications can be expressed as a single number using a process capability index or it can be assessed using control charts. Either case requires running the process to obtain enough measurable output so that engineering is confident that the process is stable and so that the process mean and variability can ...