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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

3. Service-level objective - Wikipedia

   en.wikipedia.org/wiki/Service-level_objective

   The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.

4. Non-functional requirement - Wikipedia

   en.wikipedia.org/wiki/Non-functional_requirement

   Broadly, functional requirements define what a system is supposed to do and non-functional requirements define how a system is supposed to be.Functional requirements are usually in the form of "system shall do <requirement>", an individual action or part of the system, perhaps explicitly in the sense of a mathematical function, a black box description input, output, process and control ...

5. Contract data requirements list - Wikipedia

   en.wikipedia.org/wiki/Contract_Data_Requirements...

   Data requirements can also be identified in the contract via special contract clauses (e.g., DFARS), which define special data provisions such as rights in data, warranty, etc. SOW guidance of MIL-HDBK-245D describes the desired relationship: "Work requirements should be specified in the SOW, and all data requirements for delivery, format, and ...

6. ITIL security management - Wikipedia

   en.wikipedia.org/wiki/ITIL_security_management

   The inputs are requirements from clients. The requirements are translated into security services and security metrics. Both the client and the plan sub-process affect the SLA. The SLA is an input for both the client and the process. The provider develops security plans for the organization. These plans contain policies and operational level ...

7. Service level - Wikipedia

   en.wikipedia.org/wiki/Service_level

   The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;

8. Statement of work - Wikipedia

   en.wikipedia.org/wiki/Statement_of_work

   The statement of work should be directly linked to deliverables shown in the CDRL form. This is done by having each CDRL entry include reference to the SOW paragraph(s) that produces or uses the item, and the SOW text should be clear where it is discussing a deliverable by using the title or parenthesizing the item number (for example, "[A-001]").

9. Software requirements specification - Wikipedia

   en.wikipedia.org/wiki/Software_requirements...

   A software requirements specification (SRS) is a description of a software system to be developed.It is modeled after the business requirements specification.The software requirements specification lays out functional and non-functional requirements, and it may include a set of use cases that describe user interactions that the software must provide to the user for perfect interaction.