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The Housing Ombudsman Service looks at complaints about registered providers of social housing, for example housing associations, and other landlords, managers and agents. The service is free, independent and impartial. The Ombudsman can also look at complaints about the handling of housing issues by local councils. [3]
The Local Government Ombudsman investigates allegations of maladministration that have caused injustice to the complainant. [9] Most council services can be investigated including some areas of housing, planning, education, social services, council tax, housing benefit and highways. [9]
The example came as the Housing Ombudsman’s latest report showed that findings of failures and delays have soared. Disabled child waited nearly two years for social housing repairs – ombudsman ...
Housing Ombudsman Service [171] - The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting ...
Property condition remained the leading category as to why complaints were being made, followed by complaints handling, and health and safety. Social housing complaints probed by ombudsman hit ...
A report set out what it means to be vulnerable in social housing in 2024 and how landlords can respond effectively without stigma.
Sign in Banjul, capital of The Gambia, giving directions to the ombudsman's office. An ombudsman (/ ˈ ɒ m b ʊ d z m ən / OM-buudz-mən, also US: /-b ə d z-,-b ʌ d z-/-bədz-, -budz-[1] [2] [3]) is a government employee who investigates and tries to resolve complaints, usually through recommendations (binding or not) or mediation.
An Act to make provision about the regulation of social housing; about the terms of approved schemes for the investigation of housing complaints; about the powers and duties of a housing ombudsman appointed under an approved scheme; about hazards affecting social housing; and for connected purposes. Citation: 2023 c. 36: Introduced by