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The Alliance of Information and Referral Systems (AIRS) is the professional membership association for community I&R providers and promotes standards-driven I&R. Community Resource Specialists harness a caring array of knowledge, skills, and attributes to help individuals and families while
They respect and support client rights to self-determination as they provide information, assistance, referral and advocacy for older adults, persons of all ages with disabilities, and their caregivers.
Juanita McDaniel is United Way’s Manager of 211 Network Engagement and supports a nationwide network of United Ways and non-profit agencies that address over 14 million requests for assistance each year.
AIRS is the international association of the Information and Referral (I&R) sector. AIRS has published Standards and provides an accreditation program that assesses an I&R program against those Standards.
Information and referral specialists are human service professionals whose creative thinking and problems solving skills provide the critical link between client needs and community services. It was created through a comprehensive psychometric process under the guidance of Michael Hamm and Dr. Gerald Rosen.
Most recently I have provided community training for my employer, the Human Services Coalition on Information & Referral Skills for human services workers. Previous trainings provided to I&R organizations (AIRS or affiliate conference workshops may be included):
AIRS has just introduced three new CIRS (Certification for I&R Specialist) examinations. The process of creating new exams occurs about every 4 years, takes about 15 months to complete and follows the standards of the National Organization for Competency Assurance (NOCA at
ALLIANCE OF INFORMATION & REFERRAL SYSTEMS June 1 - 4, 2014 Sheraton Atlanta Hotel Atlanta, Georgia 36th Annual I&R Training and Education Conference
• Offer a referral to CARE on calls related to utility assistance or income maintenance . Goal To establish consistent call handling practices while providing Information and Referral (I&R) services to the community. Guidelines Quick Guide 1) Call opening (using standard greeting). 2) Conduct assessment probing for stated and unstated needs.
Inform USA