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  2. AOL Mail

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    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  3. Consensus decision-making - Wikipedia

    en.wikipedia.org/wiki/Consensus_decision-making

    The word consensus is Latin meaning "agreement, accord", derived from consentire meaning "feel together". [2] A noun, consensus can represent a generally accepted opinion [3] – "general agreement or concord; harmony", "a majority of opinion" [4] – or the outcome of a consensus decision-making process.

  4. Memorandum - Wikipedia

    en.wikipedia.org/wiki/Memorandum

    Memo written by a White House staff member during the tenure of Jimmy Carter as US president. A memorandum (pl.: memorandums [1] [2] [3] or memoranda; from the Latin memorandum, "(that) which is to be remembered"), also known as a briefing note, is a written message that is typically used in a professional setting.

  5. Critical incident technique - Wikipedia

    en.wikipedia.org/wiki/Critical_incident_technique

    The studies of Sir Francis Galton are said to have laid the foundation for the critical incident technique, but it is the work of Colonel John C. Flanagan, that resulted in the present form of CIT.

  6. Agenda (meeting) - Wikipedia

    en.wikipedia.org/wiki/Agenda_(meeting)

    What is now known in English as an agenda is a list of individual items which must be "acted upon" or processed, usually those matters which must be discussed at a business meeting. Although the Latin word is in a plural form, as a borrowed word in English, the word is singular and has a plural of "agendas". [2]

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  8. SMART criteria - Wikipedia

    en.wikipedia.org/wiki/SMART_criteria

    S.M.A.R.T. (or SMART) is an acronym used as a mnemonic device to establish criteria for effective goal-setting and objective development. This framework is commonly applied in various fields, including project management, employee performance management, and personal development.

  9. Active listening - Wikipedia

    en.wikipedia.org/wiki/Active_listening

    Active listening encloses the communication attribute characterized by paying attention to a speaker for better comprehension, both in word and emotion. It is the opposite of passive listening, where a listener may be distracted or note critical points to develop a response.