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  2. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...

  3. Grievance redressal - Wikipedia

    en.wikipedia.org/wiki/Grievance_Redressal

    Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

  4. List of spreadsheet software - Wikipedia

    en.wikipedia.org/wiki/List_of_spreadsheet_software

    Both free and paid versions are available. It can handle Microsoft Excel .xls and .xlsx files, and also produce other file formats such as .et, .txt, .csv, .pdf, and .dbf. It supports multiple tabs, VBA macro and PDF converting. [9] Lotus SmartSuite Lotus 123 – for MS Windows. In its MS-DOS (character cell) version, widely considered to be ...

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  6. Apache OpenOffice - Wikipedia

    en.wikipedia.org/wiki/Apache_OpenOffice

    Apache OpenOffice's default file format is the OpenDocument Format (ODF), an ISO/IEC standard. It can also read and write a wide variety of other file formats, with particular attention to those from Microsoft Office – although, unlike LibreOffice, it cannot save documents in Microsoft's post-2007 Office Open XML formats, but only import them ...

  7. Comma-separated values - Wikipedia

    en.wikipedia.org/wiki/Comma-separated_values

    Comma-separated values ( CSV) is a text file format that uses commas to separate values, and newlines to separate records. A CSV file stores tabular data (numbers and text) in plain text, where each line of the file typically represents one data record. Each record consists of the same number of fields, and these are separated by commas in the ...

  8. Microsoft Excel - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Excel

    Microsoft Excel is a spreadsheet editor developed by Microsoft for Windows, macOS, Android, iOS and iPadOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications (VBA). Excel forms part of the Microsoft 365 suite of software.

  9. Common Criteria - Wikipedia

    en.wikipedia.org/wiki/Common_Criteria

    CC originated out of three standards: ITSEC – The European standard, developed in the early 1990s by France, Germany, the Netherlands and the UK. It too was a unification of earlier work, such as the two UK approaches (the CESG UK Evaluation Scheme aimed at the defence/intelligence market and the DTI Green Book aimed at commercial use), and was adopted by some other countries, e.g. Australia.