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Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. [2] [3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.
TOPdesk focuses primarily on organizations in the medium-sized and large companies and non-profit organizations in the healthcare, higher education and (national) government sectors. The company was originally an ITSM solution, but nowadays also helps its customers with shared services and Enterprise Service Management (ESM).
This new approach reduced the duplication of activities in the service providers, and introduced the concept of a ‘service integrator’. This new service integration capability provided governance and coordination to encourage service providers to work together to drive down costs and improve service quality.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Perot Systems Corporation was an information technology services provider founded in 1988 by a group of investors led by Ross Perot and based in Plano, Texas, United States. Perot Systems provided information technology services in the industries of health care, government, manufacturing, banking, insurance and others.
SolarWinds Corporation is an American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. It is headquartered in Austin, Texas, with sales and product development offices in a number of locations in the United States and several other countries. [3]
Employee ownership takes different forms and one form may predominate in a particular country. For example, in the U.S. over 5,700 of the roughly 6,400 employee-owned companies have an Employee Stock Ownership Plan (ESOP). [2] An ESOP is an employee-owner method that provides a company's workforce
Mariner, a leading provider of Project and Portfolio Management (PPM) solutions was determined to be a good match for Serena's existing portfolio of products. After Pacific Edge, Serena made a number of more minor acquisitions, purchasing prototyping technology from Apptero, requirements management technology from Integrated Chipware and asset ...