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Customers can pay using local payment options including mobile payment applications such as M-Pesa or MTN's mobile money. [36] [37] Jumia Travel uses mobile apps, Extranet, Progressive Web App and can provide customer support on tools like WhatsApp, Viber for Mobile, following the growing internet and smartphone penetration in Africa. [38] [39]
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Jumia's share price sank more than 50% in one week after the report was published. [74] Citigroup, one of Jumia’s IPO underwriters, released a report debunking most of Citron’s allegations but noted that, “Jumia could do more to provide disclosure on some aspects of its operations, as a matter of transparency and best practice.” [75] [76]
Returning to Africa, Fatoumata founded Jumia Côte d’Ivoire and served as its CEO from 2013 to 2015. She then became the Managing Director of Jumia Nigeria, where she played a key role in the company’s expansion and success across the continent.
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Image source: The Motley Fool. Jumia Technologies Ag (NYSE: JMIA) Q3 2024 Earnings Call Nov 07, 2024, 8:30 a.m. ET. Contents: Prepared Remarks. Questions and Answers. Call Participants