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Ethiopian Air was the final operator to announce temporary groundings, of its four Dreamliners. [54] As of January 17, 2013, all 50 of the aircraft were grounded. [54] [55] [56] On January 18, Boeing announced that it was halting 787 deliveries until the battery problem was resolved. [57]
The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...
The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...
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