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  2. Customer - Wikipedia

    en.wikipedia.org/wiki/Customer

    An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization. Internal customers are usually stakeholders, employees, or shareholders, but the definition also encompasses creditors and external regulators. [14] [13]

  3. Value stream - Wikipedia

    en.wikipedia.org/wiki/Value_stream

    A value stream always begins and ends with a customer. Value stream is usually aligned with company processes. Value streams are artifacts within business architecture that allow a business to specify the value proposition derived by an external (e.g., customer) or internal stakeholder from an organization. A value stream depicts the ...

  4. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Online customer engagement is qualitatively different from offline engagement as the nature of the customer's interactions with a brand, company and other customers differ on the internet. Discussion forums or blogs , for example, are spaces where people can communicate and socialize in ways that cannot be replicated by any offline interactive ...

  5. Market environment - Wikipedia

    en.wikipedia.org/wiki/Market_environment

    External micro environment – Local forces that affect its ability to serve its customers. External macro environment – larger societal forces that affect the survival of the organisation, including the demographic environment, the political environment, the cultural environment, the natural environment, the technological environment and the ...

  6. Stakeholder (corporate) - Wikipedia

    en.wikipedia.org/wiki/Stakeholder_(corporate)

    The definition of corporate responsibilities through a classification of stakeholders to consider has been criticized as creating a false dichotomy between the "shareholder model" and the "stakeholder model", [2] or a false analogy of the obligations towards shareholders and other interested parties. [3]

  7. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    A customer profile is a detailed description of any particular classification of customer which is created to represent the typical users of a product or service. Customer profiling is a method to understand your customers in terms of demographics, behaviour and lifestyle.

  8. Business process - Wikipedia

    en.wikipedia.org/wiki/Business_process

    Rummler & Brache (1995) [14] use a definition that clearly encompasses a focus on the organization's external customers, when stating that a business process is a series of steps designed to produce a product or service. Most processes (...) are cross-functional, spanning the 'white space' between the boxes on the organization chart.

  9. SIPOC - Wikipedia

    en.wikipedia.org/wiki/SIPOC

    Suppliers and customers may be internal or external to the organization that performs the process. Inputs and outputs may be materials, services, or information. The focus is on capturing the set of inputs and outputs rather than the individual steps in the process. [b]