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An intranet is an access-restricted network used internally in an organization. An intranet uses the same concepts and technologies as the World Wide Web and Internet . This includes web browsers and servers running on the internet protocol suite and using Internet protocols such as FTP , TCP/IP , HTML , and Simple Mail Transfer Protocol (SMTP).
Intranets are also used as corporate culture-change platforms. For example, a large number of employees using an intranet forum application to host a discussion about key issues could come up with new ideas related to management, productivity, quality, and other corporate issues.
An extranet is a controlled private computer network that allows communication with business partners, vendors and suppliers or an authorized set of customers. It extends intranet to trusted outsiders. It provides access to needed services for authorized parties, without granting access to an organization's entire network.
A typical example of a web platform used to build and host an intranet is Microsoft SharePoint, which is used by 46% of organizations. [5] SharePoint provides features necessary for collaboration, integration, and customization. as an example in North Korea, instead of using the traditional network setup, there is a state-wide intranet.
For example, an organization may provide access to some aspects of its intranet to share data with its business partners or customers. These other entities are not necessarily trusted from a security standpoint. The network connection to an extranet is often, but not always, implemented via WAN technology.
Extranet systems (sometimes also known as 'project extranets') — collect, organize, manage, and share information associated with the delivery of a project (e.g., the construction of a building) Intranet systems — quickly share company information via internet to members within a company (e.g., marketing and product info) [27]
A study conducted in 2006 by Forrester Research, Inc. showed that 46 percent of large companies used a portal referred to as an employee portal.Employee portals can be described as a specific set of enterprise portals and are used to give an interface for employees to personalized information, resources, applications, and e-commerce options.
The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).
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