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Hays Travel was founded in 1980 by John Hays in Seaham, Durham. Hays initially opened a small retail store behind his mother's clothing store. [3] Since May 2018, Hays Travel reached sales of over £1 billion. [4] The company's turnover increased by £42 million over 2017, when pre-tax profit was up slightly to £10.1 million.
Corporate travel management is the function of managing a company’s strategic approach to travel (travel policy), the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management and travel and expenses ('T&E') data management.
Hays earned a degree in mathematics from the University of Oxford. [3] He later earned an MBA from Manchester Business School. [4] In 1980, Hays founded Hays Travel in the back of his mother's children's wear store in Seaham, Durham. [5] Hays owned 56.42% and his wife Irene owned 43.58%. [6]
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
Hays plc is a British multinational company providing recruitment and human resources services across 33 countries globally. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index .
Dame Irene Lucas-Hays DBE DL (née Lucas; born 4 February 1954) is a British businesswoman and former civil servant, and the chair of Hays Travel, the largest independent travel agent in the UK, which she jointly owned with her husband John Hays until his death in 2020.
Queueing theory is a branch of mathematics in which models of service systems have been developed. A call centre can be seen as a queueing network and results from queueing theory such as the probability an arriving customer needs to wait before starting service useful for provisioning capacity. [30]
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