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The choice of the right channel affects successful communication. For example, a classroom teacher has to decide which contents to present orally, by talking about them, and which ones to present visually through books. The choice also depends on the receiver whose decoding skills may be better for some channels than for others. [51] [60]
[1] [23] [12] Feedback means that the receiver responds by sending their own message back to the original sender. This makes the process more complicated since each participant acts both as sender and receiver. For many forms of communication, feedback is of vital importance, for example, to assess the effect of the communication on the audience.
[1] Models of communication simplify or represent the process of communication. Most communication models try to describe both verbal and non-verbal communication and often understand it as an exchange of messages. Their function is to give a compact overview of the complex process of communication.
Human communication can be defined as any Shared Symbolic Interaction. [6]Shared, because each communication process also requires a system of signification (the Code) as its necessary condition, and if the encoding is not known to all those who are involved in the communication process, there is no understanding and therefore fails the same notification.
Nonverbal communication is any sort of communication based on facial expressions, body language, and any vocal communication that does not use words. Nonverbal cues consist of anything you do with your face, body or nonlinguistic voice that you others can and may respond to. [14] The main role of nonverbal cues is communication.
Facial expression, a vital part of interpersonal communication as a support for verbal communication, is replaced in this form and reflected through emojis, acronyms, etc. [9] Most of the non-verbal aspects, such as eye contact and posture, cannot be seen through the mediated forum; hence, some feedback is lost regarding our interest level ...
A real-life example of this is through service workers, in a study it was found that those workers who welcomed customers with smiles seemed like warmer individuals than those who did not smile. Customers reported that those without smiles and open body movements, such as waving or handshaking, were lacking warmth and deemed less friendly.
This belief led to the creation of his most well known contribution to the field of communication: the Transactional Model of Communication. [1] [2] Barnlund understands models as attempts to create a simplified picture of an underlying complex reality. [3] [4] This is especially relevant for such a complex process as communication. [5]