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2) Click on Forgot. 3) Click I'm not on my home network (even if you are) 4) Select from Mobile phone number, Email address (You may have an external email attached), Social Security number. 5) It will ask to send a code in and will send you one. Insert the code to move forward.
If you use a third-party email program for Xfinity email, such as Outlook, Apple Mail, Gmail, etc., you will also need to update your Xfinity password on those programs. To add a further layer of security to your account,enable multifactor authentication. If you use the same password for multiple accounts, we recommend changing them.
Thanks for your question about resetting the password. That sounds like you may be trying to reset the modem's password instead of the password for your Xfinity ID and email address. This link shows how to Reset Your Password Please let me know if you are able to get that updated or have questions along the way.
Thank you, @user_488c5a I understand exactly where you are coming from with the trouble you are having trying to reset your password. Do you currently have a phone number added to your account to verify another way? If not, I do apologize you would need to contact our customer service to get that added to your account.-Richard
I agree with this post. Have been trying to reset my password for another account for the past TWO hours. Keep getting the below message. When I try, there is no "Verify another way" option anywhere!! The 800# listed below is for new sales per the message; NO ASSISTANCE.
Hello, So today when trying to access my email I am greeted with the " Just give us a call at 1-800-XFINITY and we can help you reset your password." I have been using this email for >10 Years and I got everything going to it, all kinds of super urgents emails go to this account. I highly doubt I have access to the recovery email listed on this ...
Thank you for connecting with us today, u/xmetalfanx.Sorry about the trouble resetting the passwords. We are recommending you try to reset the password for the Primary Xfinity ID, then attempt to change the passwords for the secondary accounts through the Primary.
Here's the detailed steps to Direct Message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
If you're unable to get the password reset, you would want to reach out to 1-800-Xfinity and work with our Customer Secuirty Assurance (CSA) experts to help with the password reset. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.