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In 2019, the Government delayed the 2020 smart meter rollout deadline to 2024. [11] The Department for Business, Energy & Industrial Strategy further delayed the deadline to 2025 in November 2020, due to the impact of the COVID-19 pandemic. [12] SMS sold a stake in its customer assets portfolio for £291 million in 2020. [13]
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In response, British Gas workers went on strike between January and June 2021, when workers accepted a new pay deal. [25] In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service [26] and practice of breaking into homes to force people onto pre-payment meters. [27]
A meter operator (MO or MOP) in the UK energy industry is an organization responsible for installing and maintaining electricity and gas meters. Since 1998 there has been full competition for meter operators, allowing the meter operator for a particular supply to be contracted with the energy supplier by either the supplier's discretion or at the customer's direction.
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The term smart meter often refers to an electricity meter, but it also may mean a device measuring natural gas, water or district heating consumption. [1] [2] More generally, a smart meter is an electronic device that records information such as consumption of electric energy, voltage levels, current, and power factor.
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