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Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without the wait on the phone.
Additional information about how to log into your Xfinity Modem can be found here, in the "Advanced Features: Restart With the Admin Tool" section. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Security on the go FAQs.
I replaced my Xfinity modem/ router one year ago ( Xfinity equipment ). I have a lightbulb that can be controlled with an app, and it needs to pair with 2.4Ghz. Since I replaced the modem/ routerI no longer see the option to choose 2.4Ghz. How can I see this ?
Using the Xfinity App. Sign in to the Xfinity App with your Xfinity ID and password. Select WiFi (from the bottom navigation on the Xfinity App). Select View WiFi equipment. Select Advanced settings. Select 2.4 and 5GHz WiFi. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5GHz. A dialog window will appear.
My current setup. I have an older Arris modem/router from Xfinity. Via an ethernet cable, I have an Asus routher plugged into the xfinity modem/router. This gives me four wi-fi networks, a 2.4ghz and 5ghz from the xfinity modem/routher and a 2.4ghsz and 5ghz from the Asus.
example on the XB8-T modem/router combo. You could set their modem/router to bridge mode and use your own router. Then set your router to disable SIP/ALG. You could access their modem/router menu > firewall settings > set security to LOW (SIP ALG is a hidden feature that gets turned on automatically under other levels of security)
Activate an Xfinity Gateway or third-party modem with the Xfinity app Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app.&...
Comcast supports VPN access using any security setting you choose. If you're using your own WiFi router connected to your wireless gateway, make sure that bridge mode is enabled on your wireless gateway.
Note: If you're a customer who upgrades to an Xfinity Gateway and previously used your own modem, the Activate xFi and Activate Xfinity Camera buttons will not immediately be available in the Account tab. These buttons will become available 24 hours after activation of the Xfinity Gateway.