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The FCC established the Lifeline program in 1984 to provide qualified individuals with discounts on phone service. [14] In 1997, the FCC broadened the scope of the program under the 1997 Universal Service Order to make Lifeline more affordable for low-income households by raising the federal support amount. [14]
The service provides to low-income eligible people a free phone, [2] [3] free monthly data, unlimited texting, and free monthly minutes. Assurance Wireless users do not receive a bill, are not required to sign a contract, and do not pay activation fees or recurring fees. [4]
CAPAO persuaded the CPUC to take action to address basic telephone service “LifeLine” rates targeted to California’s low-income population, which were expected to increase in January 2011 in the absence of CPUC action. Subsequently, the CPUC capped LifeLine rates to $6.84 for the next two years.
At a time when most consumers enjoy free or low-cost calling, prison phone calls at their peak in California cost more than $6 per 15 minutes via a private telecommunications provider.
The FCC approved the $3.2 billion Emergency Broadband Benefit Program that provides a benefit of up to $50 a month for broadband service and up to $75 a month for Tribal area residents.
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