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This 28,000 sq. ft. state of the art facility serves as the primary answering point for emergency calls in the City of Sacramento. The Communications Division work groups are responsible for the answering, processing, and dispatching of emergency (911) and non-emergency phone calls.
The emergency dispatcher may find it necessary to give urgent advice in life-threatening situations. Some dispatchers have special training in telling people how to perform first aid or CPR. In many parts of the world, an emergency service can identify the telephone number that a call has been placed from.
In many countries, dialing either 112 (used in Europe and parts of Asia) or 911 (used mostly in the Americas) will connect callers to the local emergency services. But not all countries use those emergency telephone numbers. The emergency numbers in the world (but not necessarily all of them) are listed below.
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
It can also happen that when 112 is dialed in then a logic is implemented by mobile or network operators to route the call to the nearest police station. Such call centers exist in most countries to answer calls to an emergency telephone number. Trained telephone operators are also usually responsible for dispatching these emergency services.
If you call 911 by accident and don't respond, or call with a non-emergency issue, the operator must dispatch police to your location,” the expert continued. “This is done for legitimate reasons.
Often dispatchers can get information faster by talking, because people will often start to tell a story when calling 911. When talking to a person, a dispatcher can ask for critical specifics ...
If you are deaf, hard of hearing or speech disabled and Text to 911 is unavailable, use a TTY or telecommunications relay service. If you text 911 and Text to 911 is unavailable in your area, you ...