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HHA Services, originally Hospital Housekeepers of America, was founded in 1974 by Daniel W. Bowen, Jr. in Detroit, MI. [1] The company diversified in 1982 and founded Consolidated Building Services to provide janitorial service to medical office buildings, clinics and commercial buildings.
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In hospitals and clinics, housekeeping is a support service under a specific department, which is responsible for cleanliness, maintenance and aesthetic upkeep of patient care areas, public areas and staff areas. The department may also be known as "Sanitation". [5] [9] Prisons; Ships. On cruise ships, housekeeping is very similar to in hotels.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.