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2. Precision Response Corporation - Wikipedia

   en.wikipedia.org/wiki/Precision_Response_Corporation

   Precision Response Corporation (PRC) is primarily an operator of outsourced call centers. Precision Response Corporation was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees. [1] The company was founded by Mark J. Gordon and David Epstein in 1982. Gordon and Epstein took the company public in 1996.

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

4. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

5. FCR (company) - Wikipedia

   en.wikipedia.org/wiki/FCR_(company)

   FCR is an American outsource provider of call centers. [2] Based in Roseburg, Oregon, FCR was founded in 2005 as Comspan Call Center Services, a division of the communications company, Comspan. After the communications company was bought by a Canadian corporation, the call center was established as its own company by Comspan co-founder John ...

6. Business process outsourcing - Wikipedia

   en.wikipedia.org/wiki/Business_process_outsourcing

   BPO services are Financial and Accounting Services, Taxation and Insurance Services, E-Publishing and Web Promotion, Legal Services and Content Writing. Most services provided by BPO vendors are offered on a fee-for-service basis, using business models such as Remote In-Sourcing or similar software development and outsourcing models.

7. On-demand outsourcing - Wikipedia

   en.wikipedia.org/wiki/On-demand_outsourcing

   On-demand outsourcing is a trend in outsourcing wherein major internal operations processes of a company are being shifted to a provider that is paid for by the number of transactions involved. The business transferring the services pays for the quality, special skills and the competence of the service provider's employees.