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To improve taxpayer service, the Bureau also established a BIR Contact Center in the National Office and eLounges in Regional Offices. On October 28, 2006, Deputy Commissioner for Legal and Inspection Group, Jose Mario C. Buñag was appointed as full-fledged Commissioner of Internal Revenue.
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An email management system consists of various components to handle different phases of the email management process. [15] These components include: Email ticketing system - One of the key tasks performed by email management systems is to allocate reference numbers to all incoming emails. This process is known as ticketing.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...