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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [ 2 ] studied the value of an organization's help desks.
Customer support is a ... An automated online assistant with avatar providing automated customer service on a web page. Examples of ... Technical support; Help desk ...
Online help is topic-oriented, procedural or reference information delivered through computer software. It is a form of user assistance. The purpose of most online help is to assist in using a software application, web application or operating system. However, it can also present information on a broad range of subjects.
Help Scout's primary product is a web-based SaaS (software as a service) help desk that complies with HIPAA regulations. [2] [1] [3] Founded in 2011, the company serves over 10,000 customers across more than 140 countries, including notable clients like Buffer, [4] [5] Basecamp, Trello, [6] Reddit, and AngelList.
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
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