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  2. IBM Consulting - Wikipedia

    en.wikipedia.org/wiki/IBM_Consulting

    IBM Consulting, rebranded in 2021 from IBM Global Business Services, is the professional services and consulting arm of IBM. [1] It provides services to companies, global government organizations, non-profits and NGOs .

  3. Customer engineer - Wikipedia

    en.wikipedia.org/wiki/Customer_engineer

    Originally simply engineer, those who specialized in servicing IBM equipment in use by its customers were designated customer engineers by Tom Watson circa 1942.. Based on the requirements, an IBM CE could be a Field CE and service many customers around a defined territory, e.g.: Kuala Lumpur, or they could be based at the place of business of a particularly large customer and service only ...

  4. RETAIN - Wikipedia

    en.wikipedia.org/wiki/RETAIN

    RETAIN is a mainframe based database system, accessed via IBM 3270 terminals (or more likely, emulators), used internally within IBM providing service support to IBM field personnel and customers. The acronym RETAIN stands for Remote Technical Assistance Information Network.

  5. IBM - Wikipedia

    en.wikipedia.org/wiki/IBM

    IBM also provides Cloud Data Encryption Services (ICDES), using cryptographic splitting to secure customer data. [150] In May 2022, IBM announced the company had signed a multi-year Strategic Collaboration Agreement with Amazon Web Services to make a wide variety of IBM software available as a service on AWS Marketplace. Additionally, the deal ...

  6. Data center management - Wikipedia

    en.wikipedia.org/wiki/Data_center_management

    Technical support (often shortened to tech support) refers to services. Within a corporation, these are also known as help desks [38] often arrange their technical support structure as a three-tier (plus two) system: [39] Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket.

  7. Data center services - Wikipedia

    en.wikipedia.org/wiki/Data_center_services

    Support services for the data center can be generally defined as technical support, which provides assistance to help solve problems related to technology products. [4] Technical support services for data centers help to address challenges with the servers, storage, software and networking equipment that constitute a data center, or the related ...

  8. History of IBM - Wikipedia

    en.wikipedia.org/wiki/History_of_IBM

    International Business Machines (IBM) is a multinational corporation specializing in computer technology and information technology consulting. Headquartered in Armonk, New York, the company originated from the amalgamation of various enterprises dedicated to automating routine business transactions, notably pioneering punched card-based data tabulating machines and time clocks.

  9. IBM Cloud - Wikipedia

    en.wikipedia.org/wiki/IBM_Cloud

    IBM announced in April 2021 the general availability of IBM Cloud for Financial Services, including support for Red Hat OpenShift and other cloud-native technologies. [33] In July 2021, it was announced that SAP is onboarding two of its finance and data management solutions to IBM Cloud for Financial Services. [34]

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