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  2. 10 Tips for Handling Difficult Clients - AOL

    www.aol.com/lifestyle/10-tips-handling-difficult...

    Stay polite and respectful. If you feel yourself getting emotional and think you might be getting close to lashing out disrespectfully, step away. Take yourself out of the situation so that you ...

  3. Telephone Consumer Protection Act of 1991 - Wikipedia

    en.wikipedia.org/wiki/Telephone_Consumer...

    Barr v. American Assn. of Political Consultants, Inc., No. 19-631, 591 U.S. ___ (2020) The Telephone Consumer Protection Act of 1991 ( TCPA) was passed by the United States Congress in 1991 and signed into law by President George H. W. Bush as Public Law 102-243. It amended the Communications Act of 1934. The TCPA is codified as 47 U.S.C. § 227.

  4. Voice phishing - Wikipedia

    en.wikipedia.org/wiki/Voice_phishing

    Voice phishing, or vishing, [ 1] is the use of telephony (often Voice over IP telephony) to conduct phishing attacks. Landline telephone services have traditionally been trustworthy; terminated in physical locations known to the telephone company, and associated with a bill-payer. Now however, vishing fraudsters often use modern Voice over IP ...

  5. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...

  6. AT&T data breach exposes texts, calls of nearly all mobile ...

    www.aol.com/t-data-breach-exposes-texts...

    The release states that the record of all calls and texts was compromised for "nearly all of AT&T’s cellular customers" who interacted with those cellular numbers between May 1, 2022 and Oct. 31 ...

  7. Voice over IP - Wikipedia

    en.wikipedia.org/wiki/Voice_over_IP

    The susceptibility of phone service to power failures is a common problem even with traditional analog service where customers purchase telephone units that operate with wireless handsets to a base station, or that have other modern phone features, such as built-in voicemail or phone book features.

  8. Emergency telephone number - Wikipedia

    en.wikipedia.org/wiki/Emergency_telephone_number

    911. 112 and 911. Other number, no redirection or redirection for mobile phones only. An emergency telephone number is a number that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly.

  9. Nuisance call - Wikipedia

    en.wikipedia.org/wiki/Nuisance_call

    A nuisance call is an unwanted and unsolicited telephone call. Common types of nuisance calls include prank calls, telemarketing calls, and silent calls. Obscene phone calls and other threatening calls are criminal acts in most jurisdictions, particularly when hate crime is involved. [1] Unsolicited calls may also be used to initiate telephone ...