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The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
In the United States, response codes are used to describe a mode of response for an emergency unit responding to a call. They generally vary but often have three basic tiers: Code 3: Respond to the call using lights and sirens. Code 2: Respond to the call with emergency lights, but without sirens. Alternatively, sirens may be used if necessary ...
Voice phishing. Voice phishing, or vishing, [ 1] is the use of telephony (often Voice over IP telephony) to conduct phishing attacks. Landline telephone services have traditionally been trustworthy; terminated in physical locations known to the telephone company, and associated with a bill-payer. Now however, vishing fraudsters often use modern ...
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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
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A cloze test (also cloze deletion test or occlusion test) is an exercise, test, or assessment in which a portion of text is masked and the participant is asked to fill in the masked portion of text. Cloze tests require the ability to understand the context and vocabulary in order to identify the correct language or part of speech that belongs ...
Recall test. In cognitive psychology, a recall test is a test of memory of mind in which participants are presented with stimuli and then, after a delay, are asked to remember as many of the stimuli as possible. [1] : 123 Memory performance can be indicated by measuring the percentage of stimuli the participant was able to recall.