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Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...
The Police Complaints Authority were to be established at the state and district levels following the judgement by the 2006 Supreme Court of India, in the Prakash Singh and Ors. v. Union of India and Ors. AIR 2006 SCC 1 Case, [7] in response to the huge volume of complaints against the police and the endemic lack of accountability. [8] [9]
The position is considered to be a powerful one as of Personnel, Public Grievances and Pensions is the cadre controlling authority of the Indian Administrative Service, [4] Central Secretariat Service and is the administering agency of the Central Bureau of Investigation (CBI) and the Public Enterprises Selection Board (PESB).
The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for Grievance Redressal.The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his ...
The Central Information Commission is a statutory body, [3] set up under the Right to Information Act in 2005 [4] under the Government of India to act upon complaints from those individuals who have not been able to submit information requests to a Central Public Information Officer or State Public Information Officer due to either the officer not have been appointed, or because the respective ...
The Central Civil Services (CCS) encompass the various Civil Services of India that are exclusively under the jurisdiction of the Government of India.This is in contrast to the All India Services, which are common to both the central and state governments, or the state civil services, which fall under the purview of individual states.
The Bihar Lokayukta is the Parliamentary Ombudsman for the state of Bihar ().It is a high level statutory functionary, created to address grievances of the public against ministers, legislators, administration and public servants in issues related to misuse of power, mal-administration and corruption. [2]