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ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
The ITIL version 2 Business Perspective [10] and Application Management [11] volumes and the ITIL v3 Service Strategy volume also cover it in depth. Various vendors have offerings explicitly branded as "IT Portfolio Management" solutions. ISACA's Val IT framework is perhaps the first attempt at standardization of IT portfolio management principles.
In June 2014, AXELOS and HDI jointly published a whitepaper on the Synergies between ITIL and KCS. While KCS and ITIL were developed independently, guidance on how these two best practices can be used together to enhance service management processes is helping support organizations to improve their operations.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Information technology management (IT management) is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard. "ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations). [ 1 ]
ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual server etc. also changes.
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