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In 2017, the NRF Foundation brought together dozens of retailers and nonprofits to launch the RISE Up (Retail Industry Skills and Education) training and credential program, designed to help people acquire the skills they need to land jobs in retail and advance into careers. [9] [10] [11] More than 37,650 RISE Up credentials were earned in 2022.
In response to the COVID-19 pandemic, NRF's educational arm, the NRF Foundation, offered its introductory training course, Retail Industry Fundamentals, for free. [47] This was done to support individuals applying for the almost 1 million jobs posted by U.S. retailers. [47] NRF compiled those positions on its website job board. [48]
Davis joined NRF in 2002 as manager of media relations before assuming her current roles. Since becoming president of the NRF Foundation in 2012, Davis launched the annual NRF Foundation Gala, formed the NRF Talent Acquisition Group of human resources executives from retailers, and led the creation of the Foundation's "RISE Up" training and credentialing program. [11]
The NRF Foundation Gala is held each year during the NRF convention. This event raises money for foundation programming, dedicated to shaping retail's future, and honors the 25 individuals named to the foundation's annual “List of People Shaping Retail’s Future.” Many of those on the list also speak at Big Show. [15]
Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
Shay serves as chairman of the U.S. Chamber of Commerce Association Committee of 100 and is a member of the board at the U.S. Chamber of Commerce, So Others Might Eat (SOME) and the Ireland Funds America.
UnifiedPOS or UPOS is a world wide vendor- and retailer-driven Open Standard's initiative under the National Retail Federation, Association of Retail Technology Standards (NRF-ARTS) to provide vendor-neutral software application interfaces for numerous (as of 2011, thirty-six) point of sale (POS) peripherals (POS printer, cash drawer, magnetic stripe reader, bar code scanner, line displays, etc.).
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]