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2. Download or update your web browser - AOL Help

   help.aol.com/articles/download-or-upgrade-your...

   • Firefox - Get it for the first time or update your current version. • Chrome - Get it for the first time or update your current version. • Edge - Comes pre-installed with Windows 10. Get the latest update. If you're still having trouble loading web pages using the latest version of your web browser, try our steps to clear your cache.

3. Restore your browser to default settings - AOL Help

   help.aol.com/articles/reset-web-settings

   If you've cleared the cache in your web browser, but are still experiencing issues, you may need to restore its original settings. This can remove adware, get rid of extensions you didn't install, and improve overall performance. Restoring your browser's default settings will also reset your browser's security settings.

4. Troubleshooting AOL Desktop Gold

   help.aol.com/articles/aol-desktop-troubleshooting

   Refer to our help article Download or upgrade your web browser for more information. Missing Emails, Folders, Favorites, Toolbar icons, Username on dialog box, and changes in settings not saving If you are missing items or your settings are not saving correctly, try the solutions listed below.

5. Download, install, or uninstall AOL Desktop Gold

   help.aol.com/articles/aol-desktop-downloading...

   Learn how to download and install or uninstall the Desktop Gold software and if your computer meets the system requirements.

6. Browser - AOL Help

   help.aol.com/products/browser

   Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.

7. Beta - Main

   beta.aol.com

   December #3 12/17: updated browser, crash fixes, auto sign on fixes, and much more! December #2 12/12: incorrect browser user agent, new way to clear formatting in write mail! December #1 12/10: updated browser, fixed .net 8 install for 32 bit OS

8. Settings A-Z - AOL Help

   help.aol.com/settings

   Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

9. Fix problems with AOL websites due to ad blocking software

   help.aol.com/articles/fix-problems-with-aol...

   Adjust the security setting of the browser to the default level; Unblock yahoo.com in any antivirus software, which may have built-in ad blocker; Disable ad blocker on the home Internet router. Refer to the manufacturer's instruction manual; Check all the icons in the browser navigation bar for a possible ad blocker, and disable/remove them