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Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
It is best known for its Windows operating system, the Internet Explorer and subsequent Microsoft Edge web browsers, the Microsoft Office family of productivity software plus services, and the Visual Studio IDE. The company also publishes books (through Microsoft Press) and video games (through Xbox Game Studios), and produces its own line of ...
Microsoft 365 is a family of productivity software, collaboration and cloud-based services, encompassing online services, products formerly marketed under Microsoft Office, and enterprise products and services. This list contains all the programs that are, or have been, in Microsoft Office since it was released for classic Mac OS in 1989, and ...
MCDBA—Microsoft Certified DataBase Administrator; MCDST [broken anchor] —Microsoft Certified Desktop Support Technician; MCITP—Microsoft Certified Information Technology Professional; MCM—Microsoft Certified Master; MCPD—Microsoft Certified Professional Developer; MCP—Microsoft Certified Professional
It is also a focal point for reporting incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services). [9] ITIL regards a call centre or help desk as similar kinds of tech support which provide only a portion of what a service desk can offer. A service ...
Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft.It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office (including applications such as Word, Excel, PowerPoint, and Outlook on Microsoft Windows, macOS, mobile devices, and on the web), and ...
Microsoft established a specialized support department for its Business Productivity Online Suite (BPOS), distinct from its standard Professional Support Services. The various types of support requests that customers might make are the justification for this separation.
Professional services are occupations in the service sector requiring special training in liberal arts and pure sciences education or professional development education. [1] Some professional services, such as architects , accountants , engineers , doctors , and lawyers require the practitioner to hold professional degrees or licenses and ...